Shipping and Returns Policy

Shipment of your parcel

Shipments are made by postal delivery with tracking numbers or by carrier.

Freight charges amount to € 16 Excl. Tax for metropolitan France. Freight charges for any other destination in Europe will be calculated upon request, on the site, and will depend on the final destination.

Parcels are delivered to the address the buyer completed her/himself on the delivery order.

 

The goods are shipped at recipient’s risks. Please, always check your parcel upon delivery. You must report any missing parts or a damaged parcel within 48 hours.

Depending on availability (out of stock, discontinued production, etc.) an order may be partitioned and delivered in multiple shipments to the customer, who will however pay delivery fees as shown on the order form only once. The offers on the web site all depend on availability in stores. In case productswould be missing in our office warehouse, availability depends on our suppliers.

 

Delivery times:

The normal lead time for delivery in metropolitan France spans from 48 h to 12 days. The lead time is given for information only, as products may be out of stock in our company’s warehouse, but also at our distributors’ and manufacturers’. In case products are out of stock, the lead time may be extended up to 30 days from the moment payments from the customer have been validated by the banks.