Terms and Conditions
These terms and conditions of sale govern any relationship between the customer and the company SARL PRO-VS, publisher of the web site http://www.pro-vs.fr, which head office is situated as follows:
ZAC du Coudoulet
Special terms of sale
Products Data Sheet
Right of withdrawal
Returns and claims
Legal information and privacy
Special terms of sale:
When placing the order, the customer acknowledges to be fully aware of special terms of sale as they appear on the screen (name, price, component, cost, weight, quantity, characteristics of products, home delivery service and limitations of some product categories) and expressly accept them without reservation.
The placing of the order and its confirmation by the customer, embodies his/her full acceptance of the terms of sale, only applicable to the order.
Products Data Sheet
Photographs of products are non-binding. In case of any error, the company SARL PRO-VS publisher of the web site http://www.pro-vs.fr / http://www.decoller-etiquette.fr is not liable.
The descriptions of these photographs are given as non-binding information only. A careful reading of the data sheets provided by the company SARL PRO-VS, as well as those provided by the manufacturer, is highly recommended.
Under no circumstances, may the company SARL PRO-VS publisher of the web site http://www.pro-vs.fr / http://www.decoller-etiquette.fr be held liable in case of an improper use of the products or an error in their descriptions.
The order lists a summary of all the products selected by the client that he/she validates by clicking on the "Order Confirmation" frame. "
The company SARL PRO-VS publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr reserve the right to execute an order for any reason whatsoever, particularly in the case of availability of supplies, a problem with the order received (ex: illegible document), an abnormal order or a foreseeable problem about the delivery.
In all the above-mentioned cases, the company SARL PRO-V, publisher of the web site http://www.pro-vs.fr / http://www.decoller-etiquette.fr, will contact the customer in order to keep them informed of the situation concerning the order they sent.
Shipments are made by postal delivery with tracking numbers or by carrier. Freight charges amounts to € 16 Excl. Tax for metropolitan France. The freight charge to any other destination in Europe will be calculated on demand, on the site, depending on the final destination.
the delivery is made to the address given on the delivery note, which the buyer completed.
The company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr shall not be held liable for any breach of its contractual obligations in the event of a force majeure or an unforeseeable event, including, but not be limited to, disasters, fires, internal or external strikes, failure or internal or external breakdowns, and in general any event preventing the execution of orders.
The goods are transported and delivered at the customer’s risks. Please, always check your parcel upon receipt. Any claim to the carrier in case of missing or damaged products or parcel must be made within 48hours.
For availability reasons (out of stock, discontinued production, etc.) an order can be completed with multiple deliveries to the customer, who will be charged for delivery only once, as shown on the order form. The present offers on the website are within the limits of available stocks. In case a product is not stored in our offices, it’s availability depends on the suppliers.
In case, a product is not available, the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr can provide an equivalent product in terms of quality and price. However, the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr will contact the customer before any action is taken, or to refund the customers for the missing items within a period of thirty days from receipt of full payment of the order. This refund will be performed as a credit note or a cheque, upon customer’s preference. Special case excepted, an order including several references, including some that would be temporarily unavailable or out of stock, may be shipped in spite of missing products.
In any case, the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr will make every effort to serve the customer faster.
Lead times: normal lead times for delivery in metropolitan France span from 48 h to 12 days. These times are given as an indication, as out of stock might occur at the head office, but also at our distributors’ and manufacturers’. In case a product is out of stock, this period may be extended up to 30 days from validation of payment by the bank.
Right of withdrawal:
The individual person has a right of withdrawal within 7 days of receipt. If the customer exercises his right of withdrawal, the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr, will reimburse the products paid, excluding freight charges, within a maximum period of 30 days after actual receipt of the claimed goods concerned, in good condition and in their original packaging at the company’s head office. Return freight charges are entirely at the customer’s expense. The customer may also opt for a product replacement.
The prices are excl. VAT (tax for residents of the EEC) and are expressed in Euros. -These prices do not include delivery charges. -Prices may change at any time for which the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr may not be held liable. In any case, the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr will keep the customer informed before proceeding with any transaction.
The price invoiced to the customer is the same price indicated by the online payment system or on the purchasing order. The products must be paid the day the order is sent. The payment can be made by credit or debit card - VISA or MASTERCARD credit card are accepted- , by cheque, bank transfer, or online: through secure payments set up by the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr.
The order validated by the customer will be considered effective when the bank payments will have been agreed, the cheque will be cleared or bank transfers made. Moreover, the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr reserves the right to refuse any order from a customer with whom a litigation would exist.
Payment: The products selling prices on the website, are given in Euros. They are effective at the time of the order sent by the user. They do not include shipping, the costs of which must be added to the price of the purchased products according to the amount of the order for remittance to Chronopost/EMS.
Freight charges: shipments are made by postal delivery service with a tracking number or by carrier. Shipping amounts to € 16 HT for metropolitan France. The amount of shipping to any other destination in Europe will be calculated upon request, on the site, depending on the final destination. Shipping charges will be displayed before the order is registered by the user. Prices include French VAT, at the legal rate at the date the order is made. Any change of the applicable rate will be taken into account and will be included in the price of products sold on the site. The amount owed by the user is the amount mentioned on the order forwarded by e-mail as a confirmation by http://www.pro-vs.fr / http://www.decoller-etiquette.fr to the user. After the validation of the order, the user may select a means of payment.
In effect the payment can be made:
immediately by credit card (Bleue, Visa, Eurocard/Mastercard). The transaction will be securely conducted via the PAYPAL secure payment service. All data entered by the user to perform a payment by credit card are immediately encrypted using the SSL protocol and saved on the PAYPAL server. The input is done directly in connection with the payment server. This information is only known to the payment server. None of the user’s payment data is stored on the website: http://www.pro-vs.fr / http://www.decoller-etiquette.fr, therefore disabling any possibility of fraud by potential hacking of the website: http://www.pro-vs.fr / http://www.decoller-etiquette.fr. http://www.pro-vs.fr / http://www.decoller-etiquette.fr will never know the credit card number that has been keyed in, which therefore cannot be stored on its server.
By cheque: the user will print its purchase order and will forward it with his payment to: SARL PRO-VS at this address: ZAC du Coudoulet - 84100 ORANGE. The order will be shipped upon receipt of the cheque. Payment cards issued by a bank domiciled either in France or abroad are accepted. Payments against delivery must be made by cheque or cash order to: SARL PRO-VS. Important notice: Payments by credit card are accepted for an amount above € 10. To ensure the credit card payment security, the customer is requested to communicate the Visual cryptogram of his credit card. In order to combat fraud, the company SARL PRO-VS reserves the right to require the following documents from their customers: -a valid ID (identity card, passport, driving licence) – a proof of residence dated less than 3 months old with a mention of the customer’s name. These documents are to be sent by email to the following address: http://www.pro-vs.fr / http://www.decoller-etiquette.fr The products will be kept for the customers during 48 hours and released upon receipt of the above-mentioned documents.
Returns and claims:
This contract is subject to French law. The company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr cannot be held liable for damages of any kind, be it of intangible or tangible materials that could result in a malfunction, misuse or misinterpretation of the use of the products marketed by the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr. The company SARL PRO-VS, publisher of the website http://www.pro-vs.fr cannot be held liable for possible changes to the products made by the manufacturers and distributors. The liability of the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr will be limited to the amount of the order and cannot be questioned for simple errors or omissions that could have been overlooked in spite of all the care taken during the development of this commercial website. -In case of a problem in the application of the present contract, the buyer has the possibility, before any legal action is taken, to seek an amicable solution. It is recalled that the search for amicable solution, does not interrupt the "short time" of the legal guarantee, nor the duration of the warranty. It is recalled that as a general rule and subject to the discretion of the courts, the respect of the contractual warranty provisions of this agreement assumes that: the buyer uses the products and accessories in a normal way - the claims or disputes will always be received with attentive benevolence, “good faith” is always presumed when the situation is explained. In case of a dispute, the customer will address the company in priority to get an amicable solution. The commercial court of Romans-sur-Isère is the only competent court to judge disputes which may subsist between the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr and a customer.
Any product sold by the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr has a warranty (the duration of which varies according to the concerned product) granted by the manufacturer. In the case of a defect within the warranty offered by the manufacturer and not resulting from a bad use of the product, the customer will contact the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr, in order to determine procedure to be implemented. No return will be accepted without prior agreement of the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr. Any incomplete, damaged product or which packaging is different from the original will not be taken into account under the warranty scheme. In addition, the customer must show the product with a description of the cause for a return to the customers service. Return shipment of the product are made at the customer’s risks. Transport costs also remain at the customer’s expense. The manufacturer remains the only final decision maker in terms of repair, exchange, or appraisal of the problem related or not to the warranty. Lastly, the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr will only offer some guarantee to the customer, in case of hidden defects, which could affect the product sold and delivered, that would itself be either a part or the whole of the replacement of a defective product, only in case one or a few pieces were defective. The company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr, in whatever case, will not be held liable for any harmful consequences (material, immaterial or corporal) due to the use of a defective product originally caused by hidden defects.
The company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr expressly reserves their ownership of the delivered goods until full payment of their price in principal and interest. The simple remittal of a means of payment does not make the payment effective. In case of a failing full payment, the company SARL PRO-VS, publisher of the website http://www.pro-vs.fr / http://www.decoller-etiquette.fr, shall be entitled to demand the material or the delivered product to be returned. The customer remains liable for all costs or fees incurred for any returns.
Legal information and privacy:
The need for personal information to be collected for purposes of remote sales is mandatory, this information is essential for orders processing and delivery, invoicing and guarantees. Failure to comply with information sharing will result in the order to be discarded. We remain at your disposal in order to find a solution as simple and satisfying as possible for all parties.
ZAC du Coudoulet
Tel CS: 06 66 64 13 58
Tel CS: 07 61 50 07 26
Fax: 04 90 34 61 98
In case of any dispute the French version of these Terms and Conditions prevails.